Sada support

Restore a Sada Pro purchase

1. Make sure Google Play is using the Google account that bought Sada Pro.
2. Connect to the internet and open Sada.
3. Open Settings → Sada Pro → Restore purchase.

Restore purchase has no time limit and does not charge you again. If nothing is found, email support with the copyable Purchase support ID shown in Sada Settings and, if available, the Google Play order number. Never send a password or full payment-card number.

Request a refund

Restore and refund are different: restore reconnects an existing purchase; a refund returns money and removes Pro access.

Within 48 hours, use Google Play's refund request. Google decides eligibility under its policy. For additional help, contact us within 7 days of purchase. We review duplicate charges, unauthorized purchases, verified technical failures and other exceptional cases individually after that. Local consumer law may provide additional rights.

After a completed refund, your recordings, projects and exports remain on your device and free features keep working. Pro access may take time to update after Google processes the refund.

Audio, exports and privacy

Sada edits locally. Before contacting support, check that the source still exists, the device has enough free space and Sada can access the chosen destination. Exports saved in Downloads remain there even if you remove the project or uninstall Sada.

For a purchase-data deletion request, email support with the Purchase support ID from Settings. See the privacy policy for what can be deleted and what Google may retain for legal or payment purposes.